FREQUENTLY ASKED QUESTIONS
1) Is shipping available to all countries? Do you ship to the USA or Australia?
Yes, we ship practically everywhere!
2) How can I check the status of my shipment?
You received your tracking number in the e-mail - it's the number that starts with RR and ends with PL. Just enter it on your office mail site or on this website:
https://emonitoring.poczta-polska.pl/?lang=en
If you don't see an update for your package on the page above, try entering the number in a search engine:
For the US: https://www.usps.com/
3) I haven't received my shipping confirmation email.
Please check your spam folder - sometimes emails end up there by mistake.
If you still can't find it, just message me and I'll resend it to you.
4) In what timeframe do you send packages?
Packing all the orders takes us between one and two weeks. Please keep that in mind!
5) It's been a month and my package hasn't arrived.
If something like that happens, don't worry! Contact me. The packages are insured, so you'll simply receive a new one.
6) My items were damaged during travel, what should I do?
Please contact me via mail or on Instagram and attach photos, we will find a solution!
7) What are the payment methods on the website?
You can pay by card via Stripe, Google Pay and PayPal.
8) What are the print formats?
Currently, A5, A4
9) Can I ask you for...'
Sure! It's best to write it in the note when ordering. This will be easier for me to verify and not lose your request during orders.
10) What are these numbers on the prints? Are they quantities?
They're reference numbers to help me quickly locate the ordered print.
11) I'm unsure whether the package will reach me / what the products look like.
To help you decide, we save all delivered packages to our highlights on Stories - you can view all the photos of the products that have already been delivered.
YOUR ORDERS
After receiving your package, tag our shop — we’ll be happy to reshare your post!
12) Are you the one taking the product photos on the website?
The product development, videos, and other content on the website are handled by the other half of the Kiyu Miyu team: https://www.instagram.com/pa.gromek/